Liverpool Central School District
Liverpool Central School District was searching to replace their existing CMMS with what they considered an ideal system, including features such as affordability, ease of use, and unlimited IT support. Que Centre provided LCSD a solution to met their needs with easy implementation, an extremely user friendly interface, and endless technology assistance by phone and email.

Que Centre helps LCSD provide better communication throughout the entire district. Since implementation, LCSD has a higher level of credibility with their Operations and Maintenance Departments. It has made their maintenance process so much easier, it only takes 20-30 seconds to create a work order. And, because the implementation was thorough and streamlined, the school district was up and running within hours.

"When you get an effective preventative maintenance program, you see a dramatic drop in putting out daily fires and are able to focus on education and proactively working on maintaining a safe environment for our students."

-Joe Hammond, Superintendent of Buildings & Grounds

TLC Health Network
Before implementing a computerized facilities maintenance system, TLC Health Network was dealing with the difficulties of multiple work orders for the same job and tracking the completion of work orders, as well as a general lack of organization of their entire work order process.

Que Centre has allowed TLC to eliminate paper work orders, streamline their work order process from origination to completion, and reduce duplication of work orders in a cost effective and professional package. Immediately, they saw a return on their investment through a reduction of duplication efforts, improvement to customer service, and better management oversight.

"One of my first initiatives as the new Director of Facilities was to implement a computerized maintenance system. My staff and I found Que Centre to be an easy to understand and user-friendly system that is affordable. It helps us do our jobs better."

- Michael D Dombrowski, Director of Facilities

Denholtz Associates owns and manages a diverse portfolio of office, industrial, and flex space with more than 1,500 tenants spanning six states and almost 6 million square feet.  For more than half a century the property management group has built a reputation for innovation, quality, and service throughout the real estate industry.

 

Denholtz's previous system often required both a work order and a purchase order, which caused extreme chaos.  All updates to the work orders were done verbally as building engineers did not have access to the system.  Tracking the completion of work orders was a nightmare often requiring printing, refiling and redundancy in communication.  The system lacked a logical way to reduce or eliminate the enormous amount of time it took to track the process and close work orders out in a timely manner.

 

The goal was simple: to find a program easy enough for both tenants and staff to use.  With over 500 work orders generated each month, it was essential that the process could be learned and subsequently streamlined quickly.  The solution: Que Centre.  The tenants welcomed the new Que Centre program immediately and adopted its practices with ease.  The staff became comfortable with the entire process and learned to pull reports, histories, and documentation with no trouble.  The paper trail became almost obsolete; using emails with attachments that are opened, reviewed, commented on and replied to not only saves time and effort but also proves to be more environmentally friendly.  Not only was the Que Centre system easy to adopt, but it only took about 60 days for Denholtz Associates to see a return on its investment.